Refund policy
# Return & Refund Policy
**Last Updated: [DATE]**
At **[STORE NAME]**, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
## 1. Return Eligibility
You may request a return within **[X DAYS]** of receiving your order, provided that:
* The product is unused, unworn, and in its original condition.
* The product is returned with its original packaging, tags, and accessories, where applicable.
* The item is not damaged due to misuse, improper handling, or normal wear and tear.
* You provide your order number and the required details to help us process your request.
Some products may have specific return conditions, which will be clearly mentioned on the product page.
## 2. Return Timeframe
Return requests must be submitted within **[X DAYS]** of the date your order was delivered.
To request a return, please contact us at **[EMAIL ADDRESS]** with your order number, the reason for the return, and clear photos of the product if requested.
Returns sent without prior approval may not be accepted.
## 3. Refund Process & Timing
Once we receive your returned product, our team will inspect it to ensure it meets our return eligibility criteria.
If your return is approved, your refund will be processed within **[REFUND PROCESSING TIME]**.
The refund will be issued to your original payment method whenever possible. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
If your return is not approved, we will contact you and explain the reason.
## 4. Exchanges
We may offer an exchange for eligible products, subject to product availability.
If you would like to exchange an item, please contact us at **[EMAIL ADDRESS]** within **[X DAYS]** of receiving your order.
If the requested replacement product is unavailable, you may be offered a refund or another suitable resolution, depending on the circumstances.
## 5. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us at **[EMAIL ADDRESS]** within **[X DAYS]** of delivery.
Please include:
* Your order number
* A description of the issue
* Clear photos or videos showing the damage, defect, or incorrect product
After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.
For confirmed damaged, defective, or incorrect products, **[STORE NAME]** will cover the applicable return shipping costs, where required.
## 6. Non-Returnable Items
The following items are generally not eligible for return or refund:
* Products that have been used, worn, washed, or altered
* Products damaged due to misuse or improper care
* Items returned without their original packaging or required accessories
* Gift cards or digital products, where applicable
* Personalized or custom-made products, unless they arrive damaged or defective
* Any product specifically marked as non-returnable on its product page
## 7. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs unless otherwise stated.
For products that arrive damaged, defective, or incorrect, **[STORE NAME]** will cover the applicable return shipping costs, subject to verification.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product was received damaged, defective, or incorrect.
## 8. How to Start a Return
To start a return or exchange, please contact us at:
**Email:** [EMAIL ADDRESS]
**Order Number:** Please include your order number in your request.
Our customer support team will review your request and provide you with the next steps.
We aim to make the return process as simple and transparent as possible. If you have any questions about returns, refunds, or exchanges, please contact us at **[EMAIL ADDRESS]**.
**Thank you for shopping with [STORE NAME].**