Terms of service
# Terms of Service
**Last Updated:** [DATE]
Welcome to **[STORE NAME]**. These Terms of Service ("Terms," "Terms of Service," or "Agreement") govern your access to and use of our website, online store, products, and related services (collectively, the "Services").
By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service and our **Privacy Policy** and **Return and Refund Policy**, which are incorporated into these Terms by reference.
If you do not agree with these Terms, please do not use our website or Services.
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## 1. General Terms
These Terms apply to all visitors, users, customers, and other individuals who access or use our Services.
**[STORE NAME]** reserves the right to update, modify, or replace these Terms at any time. Changes will become effective when posted on our website, unless otherwise required by applicable law.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.
We reserve the right to refuse service, cancel accounts, or restrict access to our Services where permitted by applicable law.
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## 2. Account Terms
Some features of our website may require you to create an account.
When creating or using an account, you agree to:
* Provide accurate, current, and complete information
* Keep your account information updated
* Maintain the confidentiality of your login credentials
* Be responsible for all activities conducted through your account
* Notify us promptly if you believe your account has been accessed without authorization
* Not create an account using false or misleading information
* Not impersonate another person or entity
You must be legally capable of entering into a binding contract under applicable Indian law to use our Services and place orders.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
If you choose not to create an account, you may still be able to browse our website and, where available, place orders as a guest.
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## 3. Product Information and Descriptions
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colors, sizes, and other information displayed on our website are accurate and up to date.
However:
* Product images may vary slightly from the actual product due to screen settings, lighting, photography, or manufacturing variations.
* Colors displayed on your device may not exactly match the actual product.
* Product measurements and specifications may have reasonable manufacturing tolerances.
* Availability and product information may change without prior notice.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
If a product you receive materially differs from its description or is defective, your rights will be governed by our **Return and Refund Policy** and applicable consumer protection laws.
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## 4. Pricing and Payment
All prices displayed on our website are in **Indian Rupees (INR)** unless otherwise stated.
Prices may include or exclude applicable taxes, shipping charges, or other fees as clearly indicated during the checkout process.
We reserve the right to change product prices at any time without prior notice. However, changes made after you have successfully placed an order will not affect the agreed price for that order, except where permitted by applicable law or where the order is affected by an obvious pricing or technical error.
Payment may be made using the payment methods available at checkout.
By submitting payment information, you confirm that:
* You are authorized to use the selected payment method.
* The information provided is accurate and complete.
* You authorize us or our third-party payment service provider to process the applicable payment.
We may use third-party payment processors to securely process transactions. We generally do not directly store complete payment card details.
If a payment fails, is reversed, or is otherwise not successfully completed, we may cancel or suspend the relevant order until payment is successfully received.
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## 5. Order Placement and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products under these Terms.
After placing an order, you may receive an order confirmation by email, SMS, or another communication method. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to accept or decline an order at our discretion, subject to applicable law.
We may cancel or refuse an order in circumstances including:
* The product is unavailable
* There is an error in product information or pricing
* We suspect fraudulent or unauthorized activity
* Payment cannot be successfully processed
* The order contains inaccurate or incomplete information
* We are unable to deliver to the provided address
* The order violates these Terms or applicable law
* There are circumstances beyond our reasonable control
If we cancel an order after payment has been received, we will initiate a refund of the amount paid for the cancelled order, subject to applicable payment processing procedures and applicable law.
We may limit the quantity of products that can be purchased per customer, household, account, or order.
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## 6. Shipping and Delivery
We currently deliver to locations within **[DELIVERY AREA / INDIA]**, subject to service availability.
Shipping charges and estimated delivery timelines will be displayed during checkout or communicated to you where applicable.
Estimated delivery times may vary depending on:
* Your delivery location
* Product availability
* Courier or logistics partner performance
* Weather conditions
* Public holidays
* Natural disasters
* Strikes or transportation disruptions
* Government restrictions
* Other circumstances beyond our reasonable control
Unless otherwise stated, estimated delivery timelines are not guaranteed.
You are responsible for providing a complete and accurate shipping address and contact information. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by you.
If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other reasons attributable to the customer, additional shipping or re-delivery charges may apply where permitted by law.
For more information, please review our **Shipping Policy** and **Return and Refund Policy**.
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## 7. Returns, Refunds, and Exchanges
Our returns, refunds, and exchange procedures are governed by our **Return and Refund Policy**, which forms part of these Terms.
Depending on the product and circumstances, you may be eligible for:
* A return
* A refund
* A replacement
* An exchange
* Other remedies available under applicable law
Eligibility may depend on factors such as:
* The time elapsed since delivery
* Product condition
* Whether the product has been used, washed, altered, or damaged
* Whether the product is in its original packaging
* Whether the product is a non-returnable item
* Whether the product is defective, damaged, or incorrectly supplied
If you receive a damaged, defective, or incorrect product, please contact us at **[EMAIL ADDRESS]** within **[X DAYS]** of delivery and provide the requested information or photographs, where applicable.
Nothing in our Return and Refund Policy or these Terms is intended to limit any mandatory rights or remedies available to consumers under applicable Indian law.
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## 8. Intellectual Property
All content on our website, including but not limited to:
* Logos
* Brand names
* Product images
* Photographs
* Graphics
* Designs
* Text
* Product descriptions
* Website layout
* Software
* Videos
* Audio
* Trademarks
is owned by or licensed to **[STORE NAME]**, unless otherwise stated.
You may access and use our website for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you ownership or other rights in our intellectual property.
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## 9. User Content and Reviews
If you submit reviews, comments, photographs, feedback, testimonials, or other content to our website or social media channels ("User Content"), you represent that:
* You own or have the necessary rights to submit the content.
* The content is accurate to the best of your knowledge.
* The content does not violate applicable laws.
* The content does not infringe the rights of another person or entity.
* The content does not contain harmful, abusive, defamatory, fraudulent, or unlawful material.
By submitting User Content, you grant **[STORE NAME]** a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute the content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right, but are not obligated, to remove User Content that we believe violates these Terms or applicable law.
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## 10. Prohibited Uses
You agree not to use our website or Services:
* For any unlawful or fraudulent purpose
* To violate any applicable Indian or international law or regulation
* To infringe or violate our intellectual property rights or the rights of others
* To submit false, misleading, or fraudulent information
* To impersonate another person or entity
* To interfere with or disrupt the operation or security of our website
* To introduce viruses, malware, malicious code, or other harmful materials
* To attempt unauthorized access to our systems, accounts, or databases
* To collect or track personal information of other users without authorization
* To use automated systems, bots, scrapers, or similar tools to access or copy website content without our permission
* To engage in fraudulent transactions or payment activities
* To resell our products for commercial purposes without our prior written authorization, where such authorization is required
* To use our website to transmit spam, unsolicited communications, or harmful content
* To interfere with the security or functionality of the Services
* To engage in any activity that could damage our reputation or business
* To circumvent or attempt to circumvent any security or access restrictions
We reserve the right to suspend or terminate access to our Services if we reasonably believe that a user has violated these Terms or applicable law.
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## 11. Third-Party Services and Links
Our website may use or provide access to third-party services, platforms, payment processors, courier companies, advertising services, analytics providers, or other third-party websites.
Third-party services may have their own terms and privacy policies. Your use of those services may be subject to the applicable third party's terms.
We are not responsible for the content, policies, security, availability, or practices of third-party services that we do not control.
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## 12. Disclaimer of Warranties
To the extent permitted by applicable law, our website and Services are provided on an "as available" and "as is" basis.
We do not guarantee that:
* Our website will always be available or uninterrupted
* The website will be completely free of errors
* All information will always be accurate or complete
* The website will be free from viruses or other harmful components
* Every product will always be available
* Delivery timelines will always be met
However, nothing in these Terms excludes or limits any warranty, guarantee, condition, or consumer right that cannot lawfully be excluded or limited under applicable Indian law.
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## 13. Limitation of Liability
To the maximum extent permitted by applicable law, **[STORE NAME]**, its owners, directors, employees, affiliates, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses or damages arising from or related to your use of our website or Services.
This may include, where legally permitted, loss of profits, revenue, business opportunities, data, or goodwill.
To the extent permitted by applicable law, our total liability arising out of or relating to a specific purchase will not exceed the amount actually paid by you for the product or service giving rise to the claim.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, or any mandatory consumer rights or remedies.
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## 14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless **[STORE NAME]**, its owners, directors, employees, affiliates, agents, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:
* Your violation of these Terms
* Your misuse of our website or Services
* Your violation of applicable laws
* Your infringement of the rights of another person or entity
* Information or User Content submitted by you that violates these Terms or applicable law
This provision will apply only to the extent permitted by applicable law.
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## 15. Force Majeure
We will not be responsible for delays or failures in performing our obligations where such delays or failures result from circumstances beyond our reasonable control.
These circumstances may include, without limitation:
* Natural disasters
* Floods
* Fires
* Epidemics or pandemics
* War
* Terrorist activity
* Government actions or restrictions
* Strikes
* Transportation disruptions
* Internet or telecommunications failures
* Power outages
* Courier or logistics disruptions
* Other events beyond our reasonable control
Where reasonably possible, we will take appropriate steps to minimize the impact of such events.
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## 16. Termination
We may suspend or terminate your access to our website or Services if you violate these Terms, engage in fraudulent or unlawful activity, or where otherwise permitted by applicable law.
You may stop using our website at any time.
Termination will not affect any rights or obligations that arose before termination, including payment obligations or provisions that are intended to survive termination.
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## 17. Governing Law and Indian Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and the jurisdiction of statutory authorities and consumer forums/commissions, any disputes arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the courts located in **[CITY, STATE, INDIA]**.
Nothing in this section is intended to restrict any mandatory rights that consumers may have under applicable Indian law, including the right to seek remedies before a competent consumer commission or other authority where legally available.
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## 18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable, where permitted by law.
The remaining provisions of these Terms will continue in full force and effect.
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## 19. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or terms referenced on our website, constitute the agreement between you and **[STORE NAME]** regarding your use of our Services, unless otherwise agreed in writing.
If any conflict exists between these Terms and a specific policy applicable to a particular transaction, the specific policy will apply to the extent of the conflict, subject to applicable law.
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## 20. Contact Information
If you have questions about these Terms of Service, please contact us:
**Store Name:** [STORE NAME]
**Legal Business Name:** [LEGAL BUSINESS NAME, IF DIFFERENT]
**Email:** [EMAIL ADDRESS]
**Phone:** [PHONE NUMBER]
**Business Address:** [BUSINESS ADDRESS]
**Website:** [WEBSITE URL]
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**By accessing or using our website, or by placing an order with [STORE NAME], you acknowledge that you have read, understood, and agreed to these Terms of Service.**
**Last Updated:** [DATE]